Where To Get Help

This page is only a small portion of the event documentation which is here for quick reference. If you're just starting out, we recommend you visit the following places for further support:

  1. New users are strongly encouraged to have a look at our getting started page.
  2. Browse the other documentation pages and tutorials.
  3. View the FAQ for general questions and Troubleshooting for common issues. These are regularly updated with recent issues.
  4. Rather than trying to contact us directly, we request you use the support forums as others may be experiencing the same issues as you. For faster support via private member forums and extra features please consider upgrading to pro.

If you can't find what you're looking for in the documentation, you may find help on our support forums.

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Troubleshooting upgrades from version 2.x to 3.x

We notice that you upgraded from version 2, as we are now using new database tables, and we do not delete the old tables in case something went wrong with this upgrade.

If something went wrong with the update to version 3 read on:

Scenario 1: the plugin is working, but for some reason the old events weren't imported

You can safely reimport your old events from the previous tables without any risk of deleting them. However, if you click the link below YOU WILL OVERWRITE ANY NEW EVENTS YOU CREATED IN VERSION 3

Reimport Events from version 2

Scenario 2: the plugin is not working, I want to go back to version 2!

You can safely downgrade and will not lose any information.

  1. First of all, dowload a copy of version 2.2
  2. Deactivate and delete Events Manager in the plugin page
  3. Upload the zip file you just downloaded here
  4. Let the developers know, of any bugs you ran into while upgrading. We'll help you out if there is a simple solution, and will fix reported bugs within days, if not quicker!